EMOTIONAL INTELLIGENCE

Emotional Reactions Can Sabotage Teamwork

The pressure of work, deadlines and interpersonal conflict can cause employees and managers to react negatively toward each other. And when those reactions are emotionally charged, they can serve to sabotage teamwork. Your team members are intelligent and capable, but are they emotionally intelligent? It's difficult to measure emotional intelligence during the interview process, and many otherwise-competent managers and employees have low Emotional Intelligence Quotient (EQ) levels, which can result in poor teamwork, low morale and excessive employee turnover.

Emotional Intelligence is Learned Behavior

Reactive behavior tends to be destructive, but it can be understood and changed. Emotional intelligence entails learning to convert destructive emotional reactions into constructive responses that build relationships and teamwork. Our emotional intelligence workshops create awareness and provide tools for breaking old patterns and learning new behaviors. Anyone can become more emotionally intelligent with the right training and practice.

Training Managers & Supervisors to Manage Intelligently

Emotionally intelligent managers and supervisors are your greatest assets. They solve problems, resolve conflict and build teamwork. On the other hand, managers and supervisors with low EQs continually sabotage their own efforts to build teamwork. Low-EQ managers fail to tune into the emotions of their employees, and in their efforts to solve problems and improve productivity, they tend to alienate the members of their teams. Often, the place to begin emotional intelligence training is with managers and supervisors.

Many "tough" managers pride themselves on their firmness and directness. While some elements of their style may work well, these managers are generally unaware of how their low-EQ style alienates employees and actually serves to lower productivity. Conversely, "soft" managers often pride themselves on their empathy and caring leadership styles. But they often fail to realize how their failure to address difficult situations directly and their tendency to avoid conflict reduce employee respect and lower team morale.

Our emotional intelligence training workshops and coaching programs for managers and supervisors are designed to increase awareness and break the behavioral habits that sabotage team productivity.

Four Components of Emotional Intelligence

The four primary components of emotional intelligence are self-awareness, self-management, social awareness and relationship management. People with high EQs possess strong skills in each of these four areas, and they practice these skills daily. Our emotional intelligence workshops and coaching programs build a solid framework for understanding each component, and they provide effective tools for daily practice.

Speaking the Language of Emotional Intelligence

For many people, emotional intelligence is an unfamiliar concept. Along with a new framework for thinking about intelligence, we introduce concepts and terminology that view emotionally-intelligent behaviors as essential workplace skills. We discuss many of the new discoveries in the field of neurology and brain research and relate these ideas to daily workplace behavior. After participating in our training and coaching programs, your managers and employees will have the tools to improve their EQ, and to communicate effectively about the process and their progress.